CONTACT CENTER
Our Clients
All things support. All in one app.
Real-time coaching
Built-in AI automatically surfaces the right script for tough-to-answer questions and more.
Live transcriptions
They’re the fastest, most accurate in the industry, and includes sentiment analysis and action items.
One beautiful workspace
So you can hop on a call, message a customer, or meet with the entire team without missing a beat.
Smart Installations
Experts in design and installation of structured cabling
Business Transforming Solutions
Helping our clients achieve outstanding business outcomes
Our Smart Solutions
Dedicated team of developers and engineers
Support agents from anywhere
Workforce management
Coaching and supporting agents becomes effortless with the industry’s smartest platform.
Customizable IVR
Create interactive voice responses in minutes with customer selection by key or voice.
Supervisor dashboards
Live customer sentiment, CSat survey results, and pre-defined summaries are now all at a glance.
Designed for both agents & customers
Our Contact Center shares its user interface with SmartFlys Talk, reducing training time and costs.
Say goodbye to customer hold time with smarter automated voicemail and callback capabilities.
Equip managers with tools like Listen-in, Barge-in, and Take-over controls to step in when needed.
Our Contact Center works beautifully on your smartphone as it does on your desktop device.
Create more personalized customer experiences with agent assist cards that surface at just the right moment.
Easily define interactive voice response menus based on key (DTMF) or voice.
Managers and agents can know how they’re really doing with instant AI-powered feedback.
Schedule agents more effectively by quickly understanding current call volume patterns.
Direct customers to the right agents based on skill level, availability, or longest-idle time.
Get the fastest, most accurate transcription in the industry with emotional IQ and action items.
Keep track of agent performance with analytics and QA scorecards for individuals and teams.
Make customer service a team effort with transparency into agent and call center statistics.
Business Partners
